Pricing

Hosting

Our Community Edition is free and fully DIY. If you're looking to get started quickly, we recommend the Self-Hosted option. If you'd prefer a fully managed experience, join the waitlist for our upcoming Cloud Hosting solution.

Community Edition
Free Forever
Starting at $0/mo1
Self-Hosted on-premise or cloud
Recommended for Superusers
who want complete control.
  • Cloud Hosting
  • SSL / HTTPS
  • Installation
  • Configuration
  • Data Migration
  • Server Management
  • Email Delivery
  • Community Support
  • Get Started
  • Community-supported
Self-Hosted
Most Popular
Starting at $24/mo2
Self-Hosted with DigitalOcean
Recommended for tech-savvy businesses
who want an easy deployment option.
  • Cloud Hosting
  • SSL / HTTPS
  • Installation
  • Configuration
  • Data Migration
  • Server Management
  • Email Delivery
  • Dedicated Support
  • Deploy Now
  • Powered by DigitalOcean
Cloud Hosting
Coming Soon
Starting at $149/mo3
Fully managed by OpenBoxes
Recommended for organizations
who want a turnkey solution.
  • Cloud Hosting
  • SSL / HTTPS
  • Installation
  • Configuration
  • Data Migration
  • Server Management
  • Email Delivery
  • Basic Support
  • Join Waitlist
  • Powered by OpenBoxes
    Key

    included in package

    available as an add-on

    you handle it yourself (DIY)

    Notes
  • All services (i.e. Installation, Development, Implementation) are available as add-ons (discounts available for long-term engagements). See Services section for more info.
  • 1 OpenBoxes is free to download and use, but nothing is really ever free. Unless you plan to install OpenBoxes on your personal laptop, you'll have costs associated with operating the software. Read Total Cost of Ownership to better understand the costs associated with any software system you plan to adopt.
  • 2 Paid to DigitalOcean. The actual cost will be based on the options you choose on the Create Droplets page.
  • 3 Cloud Hosting is currently in development. Pricing will depend on the number of users, storage, and support level. Join the waitlist to be notified when it's available and to help us shape the offering.
  • 4 On-Premise implementations are available as an add-on for any package. In addition, we can configure a network of on-premise servers to sync with a parent cloud server in case of Internet outages. Ask us about our On-Premise implementation plan when requesting a quote.

Partners

SolDevelo is a key OpenBoxes partner. Since 2018 we’ve been continuously contributing to the system development, quality assurance, testing and maintenance. Thanks to the long-term involvement in the project, we’ve gained vast knowledge on different aspects of the application. Moreover, our company has significant experience with cloud services, proven by the title of Amazon Web Services Partner.

With both the system knowledge and web services experience, we can provide you with OpenBoxes hosting of the highest standard, and truly meet your expectations with support provided by our experts.

Learn more about our hosting packages, additional services, and support.

Learn More ›

2K Software specializes in warehouse systems and provides implementation support for OpenBoxes. With practical experience from both an admin/config side and as developers customizing the platform, they bring real-world expertise in 3PL and distribution environments.

Their services include hosting, implementation and customization, system integrations, and technical support. Learn more about their OpenBoxes implementation and support services.

Learn More ›

Interested in offering OpenBoxes hosting, implementation, or support services?

Become a Partner

Support Plans

Our Community-driven support will always be free. Basic support is included with Cloud Hosting. The paid plans below are for organizations who need a guaranteed service level agreement.

Community
Basic
Standard
Business
Enterprise
General
Monthly Cost
Free
Included
with Cloud Hosting
$499 per month
$1,499 per month
Contact Us
Annual Cost
Free
Included
with Cloud Hosting
$4,990 per year
($998 savings)
$14,990 per year
($2,998 savings)
Contact Us
Availability
Best Effort
9am - 5pm
Monday - Friday
9am - 5pm
Monday - Friday
7am - 9pm
Monday - Friday
24x7
Including Holidays
Language
English
English
English
English
Negotiable
Minimum Term
None
None
12 Months
12 Months
12 Months
Response Times
High Priority No SLA < 48 Hours < 8 Hours < 2 Hours < 15 Minutes
Medium Priority No SLA < 72 Hours < 24 Hours < 8 Hours < 1 Hour
Low Priority No SLA < 1 Week < 48 Hours < 24 Hours < 4 Hours
Channels
Community Forum
Email
Live Chat
Phone
Video Call
Upgrades
Release Notifications
Managed Upgrades
Included
Troubleshooting
Priority Bug Fixes
Server Monitoring
Server Maintenance
Custom Development
Dedicated Account Manager
Join Forum Join Waitlist Sign up Sign up Sign up

Add-on Services

All services are available individually or bundled with any package. Prices are starting points — contact us to discuss your specific needs.

Support

Installation
One-time setup on your hosting provider
 $750 per server
Upgrades
Upgrade to the latest release
 $500 per upgrade
Troubleshooting
One-off help with a self-hosted server issue · Typical: 1–3 hours ($150–$450)
 $150 per hour

Development

Custom Development
New features, modules, or enhancements · Typical: 10–40 hours ($1,500–$6,000)
 $150 per hour
Custom Reports
Reporting and analytics solutions · Typical: 4–8 hours ($500–$1,200)
 from $500 per report
Data Integration
Connect with accounting, ERP, or other systems · Typical: 20–40 hours ($2,500–$6,000)
 from $2,500 per integration

Implementation

Discovery & Requirements
Needs assessment, workflow analysis, and project scoping · Typical: 4–8 hours ($600–$1,200)
 $150 per hour
Configuration
Locations, product catalogs, user roles, and workflows · Typical: 8–20 hours ($1,200–$3,000)
 Varies
Data Migration
Migrate existing inventory data into OpenBoxes · Typical: 4–16 hours ($600–$2,400)
 Varies
User Training
Training for users and administrators · Typical: 2–4 hours per session
 $800 per session
Go-Live Support
On-site or remote support during launch · Typical: 8–16 hours ($1,200–$2,400)
 $150 per hour
Post-Launch Review
Performance review and optimization after rollout · Typical: 2–4 hours ($300–$600)
 $150 per hour

Advanced

Data Replication
Sync on-premise and cloud instances · Typical: 40–80 hours ($5,000–$12,000)
 from $5,000 per environment
Supply Chain Consulting
Forecasting, SOPs, warehouse design, workflow optimization · Typical: 8–20 hours ($1,200–$3,000)
 $150 per hour

All prices are starting points and may vary based on complexity. Please specify your requirements when requesting a quote.

Schedule a Consultation Request a Quote

Frequently Asked Questions

Is OpenBoxes really free?

Yes, OpenBoxes is free to download and use. We do not charge you for user licenses and other fees. You are free to install the software on your laptop or a server that you manage without having to pay us for user licenses and other fees.

If OpenBoxes is “free” then why do I need to pay for hosting and support?

OpenBoxes, the software, is free to download and use. But unless you plan to install OpenBoxes on your personal laptop or desktop, you’ll have costs associated with operating the software. Read our Total Cost of Ownership guide to better understand the costs associated with adopting and using OpenBoxes.

Why is Dedicated Support more expensive than Hosting?

Supporting software is time-consuming and expensive. In order to provide support to our users we need a team to cover our support hours even on days when there are no support requests. If our support packages are too expensive, we highly recommend that you use our Community Support option until you need a guaranteed level of support.

NOTE

We also encourage potential support partners who would like to offer support and hosting to reach out

How do I customize OpenBoxes?

There are basically two ways to customize the software

  1. Hire your own developers and contribute the code back to core (or to your own fork).
  2. Hire us and we’ll take care of all the complexity of gathering requirements, developing, testing, and release your features.

If you are interested in option (2) please contact us at support@openboxes.com to discuss your requirements and we’ll provide a proposal with a quote and timeline for your feature request.


NOTE

Please take caution when maintaining your own fork. You could inadvertently end up in a situation where you lose the ability to pull the latest code from core into your fork. Don’t hesitate to contact us for recommendations if you do go down this route.

Can I become a partner so that I can provide hosting and support to OpenBoxes users?

Yes, please. We don’t have an official partnership agreement, but we’d love to promote companies that are willing to provide services to our users. Start a conversation on our community forum if you’re interested in providing services. Once we get enough interest we’ll add a page dedicated to service vendors.

Does OpenBoxes provide 24/7 and off-peak support?

Our support availability varies by plan. Standard and Basic plans cover business hours (9am–5pm, Mon–Fri), Business plans extend to 7am–9pm, and Enterprise plans include 24/7 support including holidays. See our Support Plans for full details, or email support@openboxes.com if you’d like to discuss custom support options.

Does OpenBoxes offer discounts on development?

If you would like to purchase larger increments of time in order to develop multiple customizations at one time, we’d be happy to discuss discounted rates. Contact our support team provide them with details about your requirements and we’ll get back to you with a quote.

Does OpenBoxes offer any discounts for 501c3 organizations (non-profits, NGOs)?

Please contact us if you are a non-profit or small business that doesn’t think they can afford the costs. We can work with you on your budget and/or reach out to some of our partners for alternative quotes. Provide details to our support team and we’ll try to accommodate your budget constraints. We can also work with hosting providers to discount the cost of hosting. In fact, Azure, AWS and Google provide steep discounts that usually cover the cost of hosting and more.

Do people actually ask these questions … frequently?

No, but we thought you might have these questions. If you have a question that’s not answered here, feel free to ask on our community forum.

Ready to take control of your supply chain?

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