Hosting Plans
Self-Hosted
- Cloud Hosted
- On-Premise
- Installation
- Upgrades
- Monitoring
- Auto Backup
- Bug Fixes
- Community Support
- Forum
- Get Started
Basic Hosted
- Cloud Hosted
- On-Premise**
- Installation
- Upgrades
- Monitoring
- Auto Backup
- Bug Fixes
- Standard Support
- Forum, Chat, Email
- Sign Up
Custom Hosted
- Cloud Hosted
- On-Premise**
- Installation
- Upgrades
- Monitoring
- Auto Backup
- Bug Fixes
- Enterprise Support
- Forum, Chat, Email, Phone
- Request Quote
Notes
All services (i.e. Installation, Development, Implementation) are available as add-ons (discounts available for long-term engagements). See Services page for more info.
* OpenBoxes is free to download and use, but nothing is really ever free. Unless you plan to install OpenBoxes on your personal laptop, you'll have costs associated with operating the software. Read Total Cost of Ownership to better understand the costs associated with any software system you plan to adopt.
** On-Premise implementations are available as an add-on for any package. In addition, we can configure a network of on-premise servers to sync with a parent cloud server in case of Internet outages. Ask us about our On-Premise implementation plan when requesting a quote.
Key
indicates a service not included in package
indicates a service included in package
indicates a service available as an add-on
Support Plans
|
Standard
|
Business
|
Enterprise
|
|
|---|---|---|---|
| Cost |
$99 per month
|
$249 per month
|
$1999 per month
|
| Availability |
9am - 5pm EST
Monday - Friday
|
9am - 5pm EST
Monday - Friday
|
24/7
|
| Response Times | |||
| High Priority | < 2 Hours | < 1 Hours | < 30 Minutes |
| Medium Priority | < 12 Hours | < 4 Hours | < 2 Hours |
| Low Priority | Next Business Day | < 12 Hours | < 4 Hours |
| Support Channels | |||
| Community Forum | |||
| In-App Chat | |||
| Phone | |||
| Maintenance & Upgrades | |||
| Priority Bug Fixes | |||
| Major Releases | |||
| Minor Releases | |||
| Hotfix Releases | |||
| Small Customizations | |||
| Signup | Signup | Signup | |
Additional Services
| Service | Rates | Action |
|---|---|---|
| Installation | $250 per server | Request Quote |
| Upgrade | $250 per server | Request Quote |
| Implementation & Configuration | $500 per day | Request Quote |
| Online Training | $500 per day | Request Quote |
| Data Migration | $500 per day | Request Quote |
| Custom Report | $500 per report | Request Quote |
| Custom Development | $75 per hour | Request Quote |
| Integration | $2500 per integration | Request Quote |
| Data Synchronization | $5000 per environment | Request Quote |
FAQ
Supporting software is time-consuming and expensive. In order to provide support to our users we need a team to cover our support hours even on days when there are no support requests.
If our support packages are too expensive, we highly recommend that you use our Community self-service support options until you need a guaranteed level of support.