Pricing

Hosting Plans

Self-Hosted
FREE-ish*
Do It Yourself
  • Cloud Hosted
  • On-Premise
  • Installation
  • Upgrades
  • Monitoring
  • Auto Backup
  • Bug Fixes
  • Community Support
  • Forum
  • Get Started
Basic Hosted
149 USD
per month
  • Cloud Hosted
  • On-Premise**
  • Installation
  • Upgrades
  • Monitoring
  • Auto Backup
  • Bug Fixes
  • Standard Support
  • Forum, Chat, Email
  • Sign Up
Custom Hosted
Contact Us
Hosting, Support & More
  • Cloud Hosted
  • On-Premise**
  • Installation
  • Upgrades
  • Monitoring
  • Auto Backup
  • Bug Fixes
  • Enterprise Support
  • Forum, Chat, Email, Phone
  • Request Quote
Notes

All services (i.e. Installation, Development, Implementation) are available as add-ons (discounts available for long-term engagements). See Services page for more info.

* OpenBoxes is free to download and use, but nothing is really ever free. Unless you plan to install OpenBoxes on your personal laptop, you'll have costs associated with operating the software. Read Total Cost of Ownership to better understand the costs associated with any software system you plan to adopt.

** On-Premise implementations are available as an add-on for any package. In addition, we can configure a network of on-premise servers to sync with a parent cloud server in case of Internet outages. Ask us about our On-Premise implementation plan when requesting a quote.

    Key

    indicates a service not included in package

    indicates a service included in package

    indicates a service available as an add-on

Support Plans

Standard
Business
Enterprise
Cost
$99 per month
$249 per month
$1999 per month
Availability
9am - 5pm EST
Monday - Friday
9am - 5pm EST
Monday - Friday
24/7
Response Times
High Priority < 2 Hours < 1 Hours < 30 Minutes
Medium Priority < 12 Hours < 4 Hours < 2 Hours
Low Priority Next Business Day < 12 Hours < 4 Hours
Support Channels
Community Forum
In-App Chat
Email
Phone
Maintenance & Upgrades
Priority Bug Fixes
Major Releases
Minor Releases
Hotfix Releases
Small Customizations
Signup Signup Signup

Additional Services

Service Rates Action
Installation $250 per server Request Quote
Upgrade $250 per server Request Quote
Implementation & Configuration $500 per day Request Quote
Online Training $500 per day Request Quote
Data Migration $500 per day Request Quote
Custom Report $500 per report Request Quote
Custom Development $75 per hour Request Quote
Integration $2500 per integration Request Quote
Data Synchronization $5000 per environment Request Quote
Discounts
If you would like to purchase larger increments in order to develop multiple customizations at one time, we'd be happy to discuss discounted rates. Contact our Support Team, provide them with details about your requirements and we'll get back to you with a quote.
Non-Profits
If you are a non-profit or small business and feel like you cannot afford these rates, please let us know. We can reach out to some of our partners for cheaper quotes. Provide details to our Support Team and we'll refer you to one of our partners.

FAQ

Yes, OpenBoxes is free to download and use. Our hosting and support packages cost money, but you are free to install the software on your laptop or a server that you manage without having to pay us for user licenses and other fees.
OpenBoxes is free to download and use ... but nothing is ever really free. Unless you plan to install OpenBoxes on your personal laptop, you'll have costs associated with operating the software. Read our Cost Analysis Guide to better understand the costs associated with adopting software.

Supporting software is time-consuming and expensive. In order to provide support to our users we need a team to cover our support hours even on days when there are no support requests.

If our support packages are too expensive, we highly recommend that you use our Community self-service support options until you need a guaranteed level of support.

At the moment, we provide support for US Business Hours. However, we can provide 24/7 support to accommodate business outside of the US. Please email support@openboxes.com if you would like to discuss 24/7 support options.
Yes, we can help you develop new features. Please send us an email (support@openboxes.com) to discuss your requirements and we'll provide a quote and timeline for your feature request.